Refund policy

Return of smaller items and gifts purchased online: Please think carefully about your purchase to ensure that you are making the right choice. If in doubt please contact us by email or telephone before placing an order.

If you are not entirely happy with your purchase you can return it to us immediately and receive a full refund. We must receive the returned artwork no later than 14 days after delivery to you. (Please note that earrings are non-refundable if they have been worn).

Return of prints purchased online: Before returning a print please either telephone or email your cancellation to us including your name, invoice number, order date, email address, telephone number and reason for return. You must meet the cost of returning unwanted artwork and you will be responsible for any loss or damage to artwork you return to us. Artwork must be received by us in a fully resalable condition. If the item is to be returned by post, please speak to us about how this will be delivered before sending it.

We will process your refund within 10 days of receiving the returned artwork and payment will be made directly to the debit or credit card you used for the original purchase.

Return of unwanted artworks or originals purchased online: We do not usually accept the return of artworks once a sale has been completed. We reserve the right to offer you a credit note or an exchange in certain circumstances.

Unwanted gifts must be returned to the gallery in a fully saleable condition at the customers expense and a credit note, valid for one year, will be issued for the full purchase value of the artwork.

Damaged Goods: If goods have been damaged in transit please do not accept them. Please return them with the courier and let us know immediately. Unfortunately, we cannot give any refunds if you accept the goods unchecked and then subsequently discover they are damaged.

If damaged goods are returned to us outside this arrangement they will be returned to the customer at the customer’s expense.

Please send returns to the following address:
The Poly
24 Church Street
Falmouth
Cornwall
TR11 3EG